Welcome to Help Center

General
Getting Started
For Existing Users
General Help
How does Lumanu support creators?

Lumanu believes creators deserve better tools to run thriving businesses. Lumanu offers technology and personal support that empowers creators to focus more on doing what they love. Lumanu’s tools were built by creators, for creators. We streamline collaborations so you can build your brand and grow your business.

Check out all of Lumanu’s creator tools to learn more about how Lumanu helps protect creators’ content and personal brands, collaborate with more clarity, earn more money with transparent insights, and get paid faster and easier for their work.

How do I create a Lumanu account?
How does Lumanu work with brands?

Lumanu recognizes that in order to improve the collaboration experience for creators, we need to innovate for both sides of the relationship. Lumanu works with the top brands and agencies providing technology that makes it easier for brands to work with more creators at once and see more return on their creator campaigns. We help brands safely and efficiently leverage creator content in paid ads and provide brands with tools that make it easier to pay creators on time.

Getting Started
Do I need a published Facebook Page to grant advertising access via Lumanu?

Yes, Lumanu requires that you have a published Facebook Page and an Instagram Professional Account (Creator or Business account) to grant advertising access.

If I switch to an Instagram Professional Account, will I lose my verified checkmark?

Switching to an Instagram Professional Account will not result in any changes to your verified status. For more detailed information on Instagram Professional accounts, check out this help article.

Can my talent manager create an account for me?

Yes, if your talent manager has admin access to your Facebook Page, they are able to create a Lumanu account on your behalf.

For Existing Users
Can I use the same Lumanu account for multiple brand collaborations?

Can I use the same Lumanu account for multiple brand collaborations?

Where can I reach out if I have questions about whitelisting, my Lumanu account, etc?

Our Customer Experience team is eager to help answer any questions you may have! Feel free to email us at creators@lumanu.com.

How can I see the ads my brands partners are running from my accounts?

To see all ads that Lumanu brand partners are running through your handle, log in to your account at creators.lumanu.com and navigate to the “Protection” page.

General Help
How does Lumanu support creators?

Lumanu believes creators deserve better tools to run thriving businesses. Lumanu offers technology and personal support that empowers creators to focus more on doing what they love. Lumanu’s tools were built by creators, for creators. We streamline collaborations so you can build your brand and grow your business.

Check out all of Lumanu’s creator tools to learn more about how Lumanu helps protect creators’ content and personal brands, collaborate with more clarity, earn more money with transparent insights, and get paid faster and easier for their work.

How do I create a Lumanu account?
How does Lumanu work with brands?

Lumanu recognizes that in order to improve the collaboration experience for creators, we need to innovate for both sides of the relationship. Lumanu works with the top brands and agencies providing technology that makes it easier for brands to work with more creators at once and see more return on their creator campaigns. We help brands safely and efficiently leverage creator content in paid ads and provide brands with tools that make it easier to pay creators on time.

Getting Started
Do I need a published Facebook Page to grant advertising access via Lumanu?

Yes, Lumanu requires that you have a published Facebook Page and an Instagram Professional Account (Creator or Business account) to grant advertising access.

If I switch to an Instagram Professional Account, will I lose my verified checkmark?

Switching to an Instagram Professional Account will not result in any changes to your verified status. For more detailed information on Instagram Professional accounts, check out this help article.

Can my talent manager create an account for me?

Yes, if your talent manager has admin access to your Facebook Page, they are able to create a Lumanu account on your behalf.

For Existing Users
Can I use the same Lumanu account for multiple brand collaborations?

Can I use the same Lumanu account for multiple brand collaborations?

Where can I reach out if I have questions about whitelisting, my Lumanu account, etc?

Our Customer Experience team is eager to help answer any questions you may have! Feel free to email us at creators@lumanu.com.

How can I see the ads my brands partners are running from my accounts?

To see all ads that Lumanu brand partners are running through your handle, log in to your account at creators.lumanu.com and navigate to the “Protection” page.