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Customer Success Manager

Milwaukee, Chicago
, Remote Considered
Full Time

We are seeking a highly motivated Customer Success Manager to work directly with our product and sales team to deliver unparalleled success for our customers. This is an exciting opportunity for a self-starter to get in on the ground floor at a fast-growing tech startup and work directly with marketers at companies across fashion, beauty, and other lifestyle verticals.

The ideal candidate will have have no problem managing and surpassing the expectations of many clients simultaneously. You will use your strong communication skills and results-driven attitude to educate clients on Lumanu's solution, create and share industry best practices, and collect customer feedback to share across all Lumanu teams.

Join us and you will

  • Be part of a fast past, fast growth marketing technology startup
  • Play a pivotal role in shaping the Lumanu product based on feedback gathered from your clients
  • Onboard new customers to the Lumanu platform
  • Create collateral to share best practices to existing and prospective customers
  • Identify opportunities to upsell existing customers and generate customer referrals
  • Conduct webinars to share best practices with industry players, customers, and prospects
  • Grow professionally into a senior role in customer success or another team within Lumanu

What you’ll need to be successful

  • Unquenchable thirst to learn and learn quickly
  • Willingness to do whatever it takes to accomplish your goals and grow professionally
  • Organizational skills to juggle multiple tasks across multiple contexts
  • Clear and concise communication skills across multiple mediums - on calls, over email, and in person
  • 1-2 years of experience at a digital agency or tech startup
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Lumanu is the leading platform for creative marketing, where brands can easily work with creators and influencers to deliver beautiful and engaging content to a massive audience. 

We were founded in 2016 and currently serve some of the top consumer brands and startups in the world, including: Estee Lauder, L'Oreal, Forever21, Ralph Lauren, Uber, Marriott, Absolut, Benefit Cosmetics, Rent the Runway, Quip, and M. Gemi