FAQs for Lumanu Invoices from Creator Partners

FAQs for Lumanu Invoices from Creator Partners
Lumanu Team

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Lumanu Team

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What is Lumanu?

Lumanu offers streamlined invoicing and payment processing designed for creators and creative professionals so that they can invoice and receive payment from their brand partners/ companies. 

Why do creators use Lumanu for invoicing? 

Creators use Lumanu for invoicing because it is a safe, easy, and streamlined option to be able to create and send professional invoices to their brand partners. Lumanu provides creative professionals a safe and affordable way to collect online payment for their work and track their earnings.

What are the benefits for brands when paying a Lumanu invoice?

Lumanu makes it easier and faster for brands to receive and pay invoices in the following way: 

  1. Lumanu makes it easy for brands to pay via their preferred method - ACH, wire transfer, Bill.com, PayPal, Zelle or check without needing to change existing internal processes.   
  1. The Lumanu invoice creation process is standardized for creators which leads to fewer formatting errors and reduces unnecessary revisions.  
  1. Lumanu helps brands stay on track for on-time payment with automated friendly payment reminders.  These reminders are sent to both brand contacts listed on the invoice and the creator to ensure everyone has visibility for payment status and timeline.  Additionally, Creators are given a dashboard view in the Lumanu app where they can view the status of their payment in real-time. Better visibility for creators results in reduced back and forth regarding payment status inquiries being sent to the brand.  

As a brand receiving an invoice, do I need to make an account with Lumanu or log in to be able to pay the invoice? 

No. You are not required to create a Lumanu account or log in to be able to the invoice.  You will be able to remit payment directly from the invoice that is sent via email. 

How do I pay a Lumanu invoice?

Both options to remit payment via check and also easy online payment methods are included on the invoice.  

Available Payment Methods:

  • Credit Card 
  • Wire Transfer
  • ACH
  • Bill.com
  • PayPal
  • Zelle

Are there any fees or additional charges associated with paying a Lumanu invoice?

There may be a processing fee associated when electing to pay via certain methods. Please reach out to our support team with any fee-specific questions.

What if my company has a required vendor onboarding process that must take place in order to remit payment to the contracted creator?

Work with your creator as usually to complete your process.

What if the creator is already set up in our internal system as a vendor with their own personal banking information?  How can I pay the Lumanu invoice? 

If your company requires that each creator be set up as an individual vendor in your internal system, we recommend updating the creator’s record to include routing and account number on the invoice routing and account number can be found on the bottom of the invoice. 

What currencies and banking institutions do are supported for ACH, Wire Transfer, etc.?

Lumanu accepts $USD for ACH, wire transfer, and PayPal.

My company typically pays creators directly to their PayPal account.  How does this change our process?

If you usually pay creators via PayPal, you can continue to do so using Lumanu.  On the invoice, you will have the option to remit payment via PayPal checkout and send funds via your PayPal account to preserve your usual process. 

Do I need to collect a W-9 from the creator when using Lumanu? 

Yes, you will collect a W-9 and issue a 1099 at year end.

Lumnau does offer a payments solution for brands where Lumanu acts as a TPSO (a Third Party Settlement Organization), making your company not required by the IRS to issue a 1099-NEC (formerly 1099-MISC) or collect W-9s for creator partners. This requires a subscription to Lumanu and payments to be made via the Lumanu Plus account.

What if the information or the due date listed on the invoice is incorrect? 

Reply all to the invoice email and let your creator know they need to update the invoice and resend. 

What if I need a PO#, invoice number, or VIN to be added to this invoice to be internally compliant? 

Lumanu supports adding a PO# during invoice creation with a dedicated field. Please direct your creator to include this information. If they sent the invoice without the PO#, they will need to cancel the original invoice and resend it. 

For any additional questions regarding paying creator invoices through Lumanu, please contact our team directly at payments@lumanu.com.

Lumanu Team

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