We’re sorry you’re receiving this error while connecting your accounts. Please follow the steps below so we can resolve this for you as quickly as possible.
Step 1: Check to see if you have access to a Business Manager.
Click this link to see the Business Managers that are associated with your Facebook user.
You should see something similar to the screenshot below:
Step 2: Go to www.facebook.com and select 'Pages' on the left menu:
Step 3: Select the page you are looking to connect to your Instagram account from the left hand menu.
Step 4: Select 'Page Roles' from the left hand menu and identify the owner of your page:
If the owner of the Facebook page is NOT one of the Business Managers you have access to, (Step 1) please reach out to Facebook Support (https://www.facebook.com/business/help) and request access to the Business Manager that owns your Facebook Business Page by providing the information found in this document.
Once you have been granted admin access, please connect your Facebook page to your Instagram page using these steps.
If you have any questions please email firstname.lastname@example.org!